Contact us anytime with Questions! We are located in Central Florida close to the parks and attractions. If you’re in town come and visit us!
334 3rd St NW, Winter Haven, FL 33881
What forms of payment do you accept?
We accept all major credit cards: Discover, MasterCard, and Visa, American Express and PayPal. If you would rather pay with a credit card over the phone, give us a call at the shop at 863-662-8288.
When will my order be shipped and when can I expect it?
Most purchases are shipped within 24 hours of the order being placed. You will receive an email from us with a tracking number as soon as we have created a shipping label for the order. Domestic Priority Mail shipments usually arrive in 2-3 business days. International First Class shipments usually arrive in 2 to 3 weeks, and International Priority Mail shipments usually arrive in 1 to 2 weeks. For international shipments, it is harder to estimate as shipping times will vary dramatically. International shipments can sometimes take as long as 3 to 4 weeks due to customs delays.
How will my order be shipped?
Within the United States, we ship packages under 4 pounds by USPS Priority Mail. United States packages over 4 pounds are sent by UPS. All packages shipped outside the United States are sent by USPS.
What are the shipping costs?
Shipping costs are based upon distance and weight. The shipping calculator will indicate the actual cost of shipping as determined by USPS. We do not charge a handling fee, we only charge the USPS cost to ship.
If live outside the United States, will I have to pay customs fees?
Customs fees are determined by your own country’s customs agency. As a retailer, we are required by law to mark customs forms with the actual package contents, their value, and as “merchandise”. Shipping costs at checkout are for your package’s postage payment only. You may incur an additional fee via your country’s specific agency requirements which is the responsibility of the customer, not of Four Purls.
Can I purchase something online and pick it up in the store?
Absolutely! Just choose the “pickup in store” option and we will hold it at the shop for you until you get here. You must pay for the item at time of sale. This is a great way to avoid shipping costs while insuring that your item will be in stock when you arrive.
Where is my package?
For Priority Mail shipping, we offer tracking through the United States Postal Service. Once your purchase has been processed, we will send you an e-mail with the tracking number. Once an item has left our building, we can no longer assume responsibility for it, nor can we for items lost or damaged during shipping. Please follow your package’s progress through the Postal Service’s Web site, and contact them if any issues arise. They are best able to track your package for you.
How can I add to my order if I forgot something?
If you would like to add to your order, call or email us ASAP and we will add the additional items. Or you can place another order online and if the first has not yet shipped we will combine the shipping and refund any overage postage costs.
Will all of the yarn I am purchasing be from the same dye-lot?
As often as possible, yes. We do hand pick skeins for each order and try our hardest to give you the best matching skeins. Often with hand-dyed yarns, there is variety within batches. If we don’t feel the skeins are well matched (and we look at these things with a critical eye as knitters ourselves!), we’ll call or email you with options for you to choose from. We have made every effort to display as accurately as possible the colors of the products that we carry. We cannot guarantee that your computer monitor’s display of any color will be absolutely accurate.
Will you wind my yarn?
Absolutely! We are more than happy to wind your yarn free of charge. Please note that we cannot accept exchanges or returns of wound yarn. To have your order wound, leave a note in the “comments” or add the product “winding” to you order.
I successfully placed an order, but now the yarn I ordered is unavailable. How did this happen?
We share our inventory with our brick-and-mortar store and occasionally an in-store or another online customer will purchase an item before you. If this happens with your order, we will contact you with possible replacement items and do our best to resolve the issue as quickly as possible.
What if I did not receive the correct items in my order?
We put every effort into ensuring orders are packaged correctly, but occasionally we do make mistakes. If you discover something wrong with your order, please let us know either by phone at 863-662-8288 or email firstname.lastname@example.org. We will do everything we can to make it right. Including sending prepaid postage for the incorrect item to be returned.
I’ve changed my mind! May I cancel my order?
Yes. As long as your order is still in the building, you may cancel it. Email us ASAP at email@example.com. Please note that once your order has left the building, you are responsible for any and all returns.
Do you accept returns?
If you’ve changed your mind about all or part of a yarn purchase and would like to make a return, we are happy to accept it as long as the items are in new and unused condition (no smoke/pet exposure) within 30 days of the original purchase. To initiate the process, please email firstname.lastname@example.org.
Shipping fees to return items will be the responsibility of the customer.
When we receive your item, we will issue you a store credit that can be used at any time.
We cannot accept returns on books, patterns, needles, notions, or sale items.
If you will be the Central Florida area, we are happy to accept returns at our storefront at 334 3rd Street NW, Winter Haven, FL 33881